1. When a refund may be reviewed
A refund may be reviewed where an order is cancelled before execution, stock becomes unavailable, an item materially differs from what was approved, or another verified issue requires correction.
2. What the customer must provide
The customer should provide the invoice number, order reference, proof of payment, photographs where relevant and a clear explanation of the issue.
3. Non-refundable components
Shipping, customs, handling or supplier cancellation charges may be non-refundable where those services have already started or third-party costs have already been incurred.
4. Wallet route
Where approved, NAC Shop may process a refund through the original payment route, wallet credit or another treasury-approved route.