1. Wallet use
The wallet may be used where NAC Shop has approved a credit, refund, top-up or payment route. There is no automatic cash-out or guaranteed withdrawal without treasury review.
2. Payment security
NAC Shop may place a hold or review where there is a payment dispute, incorrect reference, duplicate proof, fraud concern or identity verification issue.
3. Refunds and credits
Where approved, a refund credit may be placed into the wallet for future orders or reviewed for another supported payment route.
4. Support
For wallet support, contact shop@nac-travel.org with the invoice number or order reference.