NAC Shop Wallet and Payment Terms
The NAC Shop wallet is a controlled customer balance feature designed to support purchases, refunds, approved credits, and approved payout requests within the NAC Shop commerce environment. It is not a deposit-taking facility, not a bank account, not an investment product, and not a promise of immediate liquidity. All wallet functions remain subject to treasury controls, verification rules, fraud checks, and internal reconciliation.
NAC Rewards are separate from wallet balances. Rewards are loyalty benefits only. They are not cash, not e-money, not cryptocurrency, not an exchangeable token, and not withdrawable. They may be redeemed only according to NAC Shop’s loyalty rules inside the platform.
1. Available and reserved balances
The wallet distinguishes between available balances and reserved balances. Available balances are funds that NAC Shop has accepted, verified, and credited for customer use. Reserved balances are funds set aside for pending order settlement, approved withdrawal review, payment routing, refund hold, chargeback risk, fraud investigation, or treasury reconciliation. Reserved funds are not spendable and may not be treated by the customer as freely withdrawable until released.
NAC Shop may move funds between available and reserved status where necessary to protect payment integrity, support an order, hold a withdrawal request, or respond to abnormal account behaviour.
2. Top-ups and accepted funding routes
Wallet top-ups may be submitted using approved methods such as Airtel Money, bank transfer, verified proof-of-payment routes, or any future route that NAC Shop designates in writing. A submitted top-up request does not create spendable value until NAC Shop or its system verifies the payment and credits the wallet. NAC Shop may reject, delay, or request additional evidence for any top-up that is incomplete, suspicious, mismatched, duplicated, reversed, or operationally unclear.
Customers must use the correct reference details and must not submit false or recycled proof of payment. NAC Shop may suspend or close accounts and retain supporting records where payment abuse, impersonation, money-laundering risk, or fraud is detected.
3. Withdrawals and supported payout currencies
Withdrawals, where offered, are limited to approved fiat wallet balances and may be requested in supported payout currencies such as ZAR or MWK equivalent. NAC Shop may apply the then-current treasury conversion and display logic to determine the equivalent payout amount. NAC Rewards, promotional credits, or non-cash benefits are not withdrawable.
Withdrawal requests may be subject to KYC, identity review, wallet history checks, proof-of-source requirements, payout verification, anti-fraud review, treasury availability, minimum threshold rules, and manual approval. NAC Shop may reject, delay, partially approve, or cancel a payout request where the balance is disputed, reserved, reversed, tied to an open order, or otherwise unsuitable for release.
4. Reconciliation, reversals, and corrections
NAC Shop may reverse or correct wallet entries where a payment fails, a gateway reverses a transaction, proof of payment is false, a duplicate credit is detected, a refund is approved, a chargeback is received, or an operational or accounting error occurred. Customers agree that NAC Shop may correct wallet records to reflect the true intended position of the account.
Where a wallet shows a credit that was not lawfully earned or approved, the customer has no right to use or withdraw that amount. NAC Shop may freeze access, offset the balance against future transactions, or take legal action if a customer knowingly uses an erroneous credit.
5. Exchange-rate treatment and customer display
Where NAC Shop shows wallet figures, membership pricing, or product prices in multiple currencies, the company may apply an internal display rate or approved treasury conversion logic. The customer acknowledges that converted figures are informational unless a specific payout or settlement amount has been expressly confirmed for the relevant transaction. NAC Shop may update the rate, spread, or treasury treatment at any time without retroactive obligation, except where a specific transaction has already been confirmed under a fixed amount.
6. Payment abuse, misuse, and blocked activity
NAC Shop may block wallet activity where there is evidence or reasonable suspicion of account takeover, credential sharing, synthetic identities, carding, mule activity, duplicate proof-of-payment submissions, improper withdrawal routing, sanctions exposure, or unusual transaction patterns. NAC Shop may also require fresh customer verification before reactivating a restricted account.
7. Limitation of liability
To the maximum extent permitted by law, NAC Shop is not liable for indirect, incidental, or consequential losses arising from delayed wallet credit, payout review, payment-route interruption, gateway outage, reconciliation holds, fraud screening, inaccurate customer instructions, bank delays, telecom outages, or legal compliance checks. NAC Shop’s maximum liability, where legally established, is limited to the proven amount of the affected wallet transaction that was actually credited or debited in error.
8. Customer obligations and acknowledgements
The customer must keep account details current, maintain access to the registered email and phone number, use only their own lawful payment routes, and respond promptly to verification requests. By using the wallet, the customer agrees that NAC Shop may retain records, communications, ledger entries, and supporting documents as needed to protect the business against fraud, chargebacks, customs disputes, or litigation.